Chord AI FAQ

chord ai is in beta! for more information about chord ai, please reach out to your account manager data security & privacy how does chord ai protect my data? chord ai adheres to the same high standards of data security and privacy as the rest of the chord platform your data never leaves our secure environment unless explicitly configured by your team is any of my customer or business data sent to third party ai providers? no chord ai processes your data within our platform and does not send any raw business or customer data to external ai providers does chord ai use my data to train external llms? never your data is not used to train, fine tune, or improve any models outside your organization chord ai uses a multi llm architecture, handling different data components strategically to ensure your data stays private your sensitive data remains protected without risk of being sent or trained to public llms can i control what data chord ai has access to? yes chord ai uses only the data that a given user is permitted to access if a user can’t view the data on the chord platform, they can’t query it with ai either functionality & capabilities what can i ask chord copilot to do? you can ask questions about your customers, orders, products, and performance—chord copilot translates these into sql and returns accurate results from your data what types of questions work best with chord copilot? chord copilot is best with clear, specific questions examples “what was our average order value last month?” “which products are most frequently purchased by subscribers?” can i see the sql behind chord copilot’s answers? yes chord copilot is built for transparency every response includes the sql used (easily viewed if you click on the “view sql” button at the bottom of the answer from chord copilot chat), so you can validate or reuse it as needed access & use who can use chord ai in my organization? chord ai access is permission based currently, all users can query data with chord copilot chat during our alpha release interacting with chord ai context studio features creating and adding new instructions and sql pairs will be available to team admins only does using chord ai require special training or technical knowledge? no training required chord ai is designed to work for marketers, operators, and analysts—no sql background required