Chord AI FAQ

data security and privacy how does chord ai protect my data? chord ai adheres to the same high standards of data security and privacy as the rest of the chord platform your data never leaves our secure environment unless explicitly configured by your team is any of my customer or business data sent to third party ai providers? no chord ai processes your data within our platform and does not send any raw business or customer data to external ai providers does chord ai use my data to train external llms? never your data is not used to train, fine tune, or improve any models outside your organization chord ai uses a multi llm architecture that handles different data components strategically to ensure your data stays private your sensitive data remains protected without risk of being sent to or trained on public llms can i control what data chord ai has access to? yes chord ai uses only the data that a given user is permitted to access if a user can't view data on the chord platform, they can't query it with ai either functionality and capabilities what can i ask chord copilot to do? you can ask questions about your customers, orders, products, and performance chord copilot translates these into sql and returns accurate results from your data what types of questions work best with chord copilot? chord copilot works best with clear, specific questions for example "what was our average order value last month?" "which products are most frequently purchased by subscribers?" can i see the sql behind chord copilot's answers? yes every response includes the sql used click view sql at the bottom of any copilot answer to view or reuse it what's the difference between classic copilot and copilot next? classic copilot follows a structured pipeline to answer questions copilot next is a ground up rebuild that uses an agentic model, allowing it to reason through complex, multi part questions more flexibly copilot next is currently in early access see the chord ai technical overview for more detail access and use who can use chord ai in my organization? chord ai access is permission based reach out to your chord account team for details on access controls for your organization does using chord ai require special training or technical knowledge? no training required chord ai is designed to work for marketers, operators, and analysts, no sql background needed who do i contact if something isn't working as expected? reach out to help\@chord co or contact your chord account team