Chord AI Slack Bot

chord ai for slack is currently in beta features and behavior may change for questions or feedback, reach out to your chord account manager or email us at help\@chord co mailto\ help\@chord co ! chord ai answers data questions about your store directly in slack — revenue, orders, customers, and more — powered by your chord data workspace requirement chord ai is only available in the chord slack workspace the bot cannot be installed in your own brand or company slack workspace if your brand doesn't already have access to the chord slack workspace via a shared external slack channel, reach out to your account manager to get set up getting started the bot can be invited to any shared channel in the chord slack workspace anyone with permission to invite users — whether a brand team member or a chord employee — can add it using the /invite command or slack's standard invite flow make sure to invite chord ai — not chord ai (staging) or chord ai (dev), which are internal chord versions to avoid any confusion, we recommend letting your chord team invite the bot to your shared channels first the first time you interact with the bot, mention @chord ai in the shared channel with chord or send it a direct message you'll receive a private "connect account" message — only visible to you click the button to link your chord account some additional tips if you are signed out of chord when you try to connect your account via slack bot, simply log back into the site once you are back in, you will be presented with a screen to confirm your workspace once confirmed, you'll get a confirmation message to get back to slack as soon as they confirm your workspace after that, you're ready to go — you won't need to connect again if you have multiple storefronts or workspaces on chord, reach out to help\@chord co mailto\ help\@chord co for additional information asking questions in a channel mention the bot with your question, like so @chord ai what was my revenue last month? the bot replies in a thread under your message via dm find "chord ai" in your slack apps and send your question directly — no @mention needed follow up questions in a channel once the bot has answered, reply in the thread — no @mention needed you can still use @chord ai if you prefer via dm just reply in the thread note only the person who started the thread can continue it if you reply in someone else's thread, you'll see a private message "only the thread owner can continue this conversation mention @chord ai in the channel to start your own " tip any text reply from the thread owner will be treated as a question to the bot — including casual reactions like "interesting!" if you want to react without triggering the bot, use a slack emoji reaction instead clarification sometimes the bot needs more context before it can answer accurately when that happens, it will ask a follow up question in the thread reply in the thread with your answer — no @mention needed the bot picks it up and continues note only the person who started the thread can respond to a clarifier group dms chord ai works in group dms the same way it does in channels add the bot when creating a new group dm note that slack does not allow apps to join an existing 1 1 conversation, so you'll need to start a fresh group dm that includes the chord ai slack bot inside a group dm, use @chord ai \<your question> to start a new thread thread ownership rules apply the same way as in channels show reasoning / show sql / open in hub some answers include action buttons show reasoning — the bot's step by step thought process for arriving at the answer show sql — the exact query run against your data open in hub — opens the corresponding conversation in chord hub (available in dms only; replies in hub will not update the slack thread) anyone in the thread can view reasoning and sql open in hub is tied to the thread owner's account interaction reference scenario what happens you @chord ai in a channel new thread starts under your message you reply in your own thread (no @mention) bot treats it as a follow up and responds another user replies in your thread they see a private message directing them to start their own thread another user @chord ai in a channel a new independent thread starts for them another user clicks show reasoning or show sql works — no ownership restriction you dm the bot works normally — no thread ownership concept applies you haven't connected your account yet you'll be prompted to connect