Chord FAQ

data security and privacy how does ask chord protect my data? ask chord adheres to the same high standards of data security and privacy as the rest of the chord platform your data never leaves our secure environment unless explicitly configured by your team is any of my customer or business data sent to third party ai providers? no ask chord processes your data within our platform and does not send any raw business or customer data to external ai providers does ask chord use my data to train external llms? never your data is not used to train, fine tune, or improve any models outside your organization ask chord uses a multi llm architecture that handles different data components strategically to ensure your data stays private your sensitive data remains protected without risk of being sent to or trained on public llms can i control what data ask chord has access to? yes ask chord uses only the data that a given user is permitted to access if a user can't view data on the chord platform, they can't query it with ai either functionality and capabilities what can i use ask chord for? you can ask questions about your customers, orders, products, and performance ask chord translates these into sql and returns accurate results from your data what types of questions work best with ask chord? ask chord works best with clear, specific questions for example "what was our average order value last month?" "which products are most frequently purchased by subscribers?" can i see the sql behind chord's answers? yes every response includes the sql used click view sql at the bottom of any copilot answer to view or reuse it what's the difference between classic copilot and ask chord? classic copilot follows a structured pipeline to answer questions copilot next is a ground up rebuild that uses an agentic model, allowing it to reason through complex, multi part questions more flexibly ask chord is currently in early access see the ask chord technical overview for more detail access and use who can use ask chord in my organization? ask chord access is permission based reach out to your chord account team for details on access controls for your organization does using ask chord require special training or technical knowledge? no training required ask chord is designed to work for marketers, operators, and analysts, no sql background needed who do i contact if something isn't working as expected? reach out to help\@chord co or contact your chord account team