> For the complete documentation index, see [llms.txt](https://docs.chord.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chord.co/chord-oms/chord-oms-overview/orders/abandoned-carts.md).
# Abandoned Carts
The Abandoned Cart Cleanup page lets you find and **permanently delete** incomplete carts that shoppers never checked out. Over time a store accumulates thousands of these — sessions where someone added items but never paid. This page gives you a filtered, searchable list and a safe way to clear them out in bulk.
It only ever touches **incomplete** carts, and it **automatically skips any cart with a captured payment**, so a real, paid order can never be deleted here.
Typical use: clean up stale carts before a report, or remove a batch of free-gift or promo carts created during a campaign.
## How It Works
```mermaid
flowchart LR
A[Filter the list] --> B[Review matching carts]
B --> C{Select}
C -->|Tick specific carts| D[Delete selected]
C -->|Delete all matching| E[Delete all]
D --> F[Background job runs]
E --> F
F --> G[Carts removed
paid carts skipped]
```
You filter the list, pick the carts (or all matching carts), type DELETE to confirm, and the deletion runs in the background. Carts with a completed payment are skipped automatically, even when you choose "Delete all matching."
## Getting Started
Go to **Orders → Abandoned carts**.
1. Use the **Filter** panel to narrow the list (see Filters below).
2. Review the matching carts. Click a row to preview its customer and items; click the order number to open the full order in a new tab.
3. Tick the carts you want to remove — or use one of the "Delete all matching" options.
4. Type DELETE in the confirmation box.
5. Click **Delete selected carts** (or **Delete all N matching carts**).
Deletion runs in the background. Refresh the page after a moment to see carts drop off the list.
## Filters
* **Search order number or email** — Partial matches are fine (e.g. R123 or part of a shopper's email).
* **Abandoned for at least** — Only show carts untouched for this long: Any age, 1, 7, 14, 30, or 90 days. Defaults to **30 days**, so you won't accidentally see carts a shopper is still actively using.
* **Item SKU** *(optional)* — Only carts containing this SKU.
* **Only carts containing a free gift** — Carts that include a fully discounted (free) line item. Combined with a SKU, it matches only carts where *that* item is free.
* **Prepaid subscription carts only** — Carts that contain a prepaid subscription.
Click **Filter** to apply, or **Clear** to reset.
## Reviewing carts
* **Preview a cart:** click any row to expand its customer email, state, and line items (product, SKU, quantity) without leaving the page.
* **Open the full order:** click the order number to open it in a new tab.
* **Customer link:** if the cart belongs to a registered user, their email links to the customer record; otherwise it's a plain email link.
The list shows up to **100 carts** at a time. If more match, you'll see "Showing the first 100 of N" — narrow the filters to see and select the rest.
## Deleting carts
There are two ways to delete, and both require typing DELETE to confirm first:
* **Delete selected carts** — Removes only the carts you've ticked. Use the header checkbox to select every cart currently shown.
* **Delete all N matching carts** — Removes **every** cart matching the current filters, not just the ones shown on screen. Use this to clear large batches in one go.
Both run as a background job, so the page stays responsive. Deletion is **permanent** — there is no undo.
## FAQ
**Can this delete a real, paid order?**
No. Only incomplete carts are ever listed, and any cart with a captured payment is automatically skipped — even when you choose "Delete all matching." Paid orders are never removed here.
**What does "Delete all matching" cover?**
Every cart that matches your current filters, including ones beyond the first 100 shown on screen — not just the visible or selected rows.
**The carts didn't disappear right away — why?**
Deletion runs in the background. Give it a moment and refresh the page.
---
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