> For the complete documentation index, see [llms.txt](https://docs.chord.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chord.co/connect-sources/data-sources/connect-data-sources.md). # Connect data sources A data source connector is a prebuilt integration that lets Chord pull data from another system, such as an ad platform, subscription tool, or ERP. Chord handles the details of each source so your data arrives in a consistent format. ### Supported connectors #### Modeled connectors Data from these sources is fully modeled. It appears in Chord's explores, reports, and Ask Chord. | Connector | What it is | Notes | | ---------------------- | ---------------------------------------------------- | ----------------------------------- | | Amazon Selling Partner | Orders, inventory, finances, and reports from Amazon | Shopify OMS brands only | | Chord OMS | Chord's order management system | | | Facebook Ads | Advertising on Facebook | | | Fairing | Post-purchase surveys and attribution feedback | | | Google Ads | Advertising on Google Search and its ad network | | | Iterable | Cross-channel marketing and customer engagement | | | Klaviyo | Email and SMS marketing automation | | | NetSuite | Cloud ERP for finance, inventory, and operations | | | Okendo | Reviews, ratings, and user-generated content | | | Pinterest Ads | Advertising on Pinterest | | | Recharge | Subscription billing | | | Reddit Ads | Advertising on Reddit | | | Shopify | Ecommerce platform | You can connect more than one store | | Snapchat Ads | Advertising on Snapchat | | | Stay.ai | Subscription retention for Shopify brands | | | TikTok Ads | Advertising on TikTok | | | YouTube Ads | Video advertising on YouTube | | #### Connected, not yet modeled Chord can ingest data from these sources into your warehouse, but it is not yet modeled into explores and reports. Contact to discuss your use case. | Connector | What it is | | -------------------------- | --------------------------------------------- | | Braze | Customer engagement and messaging | | Gorgias | Customer support for ecommerce | | Ordergroove | Subscriptions and auto-replenishment | | Salesforce Marketing Cloud | Email and cross-channel marketing | | Shopware | Open commerce platform for B2C and B2B stores | | Zendesk | Customer service and support tickets | ### Request access to Data Sources If your store doesn't have access to Data Sources yet, you'll see a **Request Access** button on the Data Sources page. Click it to submit a request. We log one request per organization, so you only need to submit it once. It stays in the queue until our Support team completes it. If the Data Sources page is missing or disabled, contact . ### Connect a data source {% hint style="info" %} Users with the following roles on the Chord platform will have the ability to add and edit data source connectors: **Team Admin, Data Analyst (Chord OMS only), Developer.** {% endhint %} ![](https://2938842758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5Oy2IAsu7IvAGAlWgC36%2Fuploads%2Fgit-blob-7174b6470413d994e4032a57fa114e0c604f6786%2Fconnect-data-sources-2.png?alt=media) To connect a data source: 1. Log into the Chord platform. 2. Go to **Data Sources**. 3. Click **Add Source** to open the connector catalog. 4. Select the source you want to connect. 5. Follow the on-screen steps. The steps vary by source because Chord supports more than one ingestion method. 6. Enter the credentials for your source. Once setup is complete, the source appears on the Data Sources page. {% hint style="info" %} To connect more than one Shopify store, click **Add Source** and repeat these steps for each store. {% endhint %} ### Request a new connector ![](https://2938842758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5Oy2IAsu7IvAGAlWgC36%2Fuploads%2Fgit-blob-c88485cac2c931b1d31c296b2c99af0432412287%2Fconnect-data-sources-4.png?alt=media) Don't see the source you need? Click **Request** at the bottom of the **Add Source** page to submit a connector request. The Chord team reviews every request. Not all sources will be supported. ### Glossary **Source:** A data source you've connected or are connecting, such as TikTok Ads, Klaviyo, or Iterable. **Setup status:** * **Connected:** Setup is complete and the source is ready to sync. * **Incomplete:** Setup isn't finished. Open the source to complete it. * **Broken:** The connection has an issue, often expired credentials. **Sync status:** * **Scheduled:** Syncs run automatically at set intervals. * **Syncing:** Data is transferring now. New and updated records are added without overwriting existing data. * **Paused:** Syncing is stopped. No data is pulled until the source is resumed. **Last Synced:** The date and time of the most recent sync. ### FAQs {% hint style="info" %} If the Data Sources page is not present or disabled, please reach out to us at [help@chord.co](https://www.notion.so/DRAFT-Data-Source-Ingestor-KB-Doc-1e343ced87a28062baaffef02b83b6be?pvs=21). {% endhint %} **My source shows "Incomplete." What do I do?** Setup wasn't finished. Open the source and complete the remaining steps. The sync status shows as Paused until setup is done. **Can I pause a connection?** Yes. Pausing stops syncing until you resume it. This is useful if you want to evaluate a source before committing to it. **How do I disconnect a source?** Open the source and click **Disconnect Source**, then confirm. We recommend contacting first so we can make sure the data is disconnected properly. **How often does data sync?** Sync frequency depends on your contract. The Chord team sets your schedule. **Can I change sync settings?** Contact to request configuration changes. **What credentials do I need?** It depends on the source. For Shopify, you'll need a client ID and client secret. For other sources, follow the setup guide shown during connection. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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