---
title: Delighted
slug: delighted
createdAt: 2025-06-02T18:45:36.968Z
---

# Introduction

Delighted is a customer experience platform that helps businesses collect, analyze, and act on customer feedback using tools like Net Promoter Score (NPS), CSAT, CES, and more. It enables companies to send surveys via email, web, SMS, and other channels, and provides real-time insights to improve customer satisfaction and loyalty.

# Getting started

To properly use Chord's Delighted destination, your account-specific Delighted API key must be provided.

### API key

To find this key, follow the guidelines here: 

1. Log into your brand's Delighted account and click on ***Integrations ***in the top ribbon
2. On the Integrations page, select ***API***
3. Copy the key titled ***Your API Key***

#

![](https://api.archbee.com/api/optimize/TmutqdeXiIw-V3gBZXVjd/_hF7LMMwoyJxk_o7nGrvJ_image.png "Navigate to Integrations Page")

![](https://api.archbee.com/api/optimize/TmutqdeXiIw-V3gBZXVjd/r0m6wAB8129Sq3BFebx6z_image.png "Select the API option")



![](https://api.archbee.com/api/optimize/TmutqdeXiIw-V3gBZXVjd/Xr4k1JVovtIwxAvnM8Flm_image.png "Copy Your API Key")

# Connecting to the Delighted CDP destination

1. Log into the Chord data platform.
2. Navigate to the CDP.
3. Click the **"Add"** button next to Destinations.
4. Select **Delighted **from the destination catalog.
5. Enter in the destination name, the **API Key** and the **Delay** amount (if applicable)
6. Click **"Create" **to connect.

# Chord events relevant for destination

Not all Chord Tracking events are used downstream in your configured destinations. The most relevant and important events in the Chord tracking plan are mapped within the CDP destination, relayed and then ingested in the destination. The Chord tracking plan events used by the ***[Delighted API](https://app.delighted.com/docs/api/sending-to-people)*** are: 

| **Chord Tracking Event** | *Destination Event*                         |
| ------------------------ | ------------------------------------------- |
| **All track events**     | *person.create (survey is sent by default)* |
| **Identify**             | *person.create (no survey sent)*            |

**Note: There is no specific event filtering within the Chord Delighted destination**. All Chord `track` and `identify` events are processed regardless of the event name. Chord `track` events create a ***person ***in Delighted and triggers a survey to be sent. Chord `identify` events, by default, create a ***person ***in Delighted but does *not* send a survey.

:::hint{type="danger"}
Before connecting destinations in the Chord CDP, please verify with all Destination owners that all **non-Chord CDP** configured destinations are *disabled.*
**
Running external destinations alongside configured Chord CDP destinations ***can result in duplicate events downstream. ***
:::