---
title: Abandoned Carts
slug: oms/abandoned-carts
docTags: 
createdAt: 2026-09-02T14:26:40.810Z
---

![](https://api.archbee.com/api/optimize/TmutqdeXiIw-V3gBZXVjd/VOk9uA0BNA1en_iKJPnur_image.png)

The Abandoned Cart Cleanup page lets you find and **permanently delete** incomplete carts that shoppers never checked out. Over time a store accumulates thousands of these — sessions where someone added items but never paid. This page gives you a filtered, searchable list and a safe way to clear them out in bulk.

It only ever touches **incomplete** carts, and it **automatically skips any cart with a captured payment**, so a real, paid order can never be deleted here.

Typical use: clean up stale carts before a report, or remove a batch of free-gift or promo carts created during a campaign.



## How It Works

```mermaid
flowchart LR
    A[Filter the list] --> B[Review matching carts]
    B --> C{Select}
    C -->|Tick specific carts| D[Delete selected]
    C -->|Delete all matching| E[Delete all]
    D --> F[Background job runs]
    E --> F
    F --> G[Carts removed<br>paid carts skipped]
```

You filter the list, pick the carts (or all matching carts), type DELETE to confirm, and the deletion runs in the background. Carts with a completed payment are skipped automatically, even when you choose "Delete all matching."

## Getting Started

Go to **Orders → Abandoned carts**.

1. Use the **Filter** panel to narrow the list (see Filters below).
2. Review the matching carts. Click a row to preview its customer and items; click the order number to open the full order in a new tab.
3. Tick the carts you want to remove — or use one of the "Delete all matching" options.
4. Type DELETE in the confirmation box.
5. Click **Delete selected carts** (or **Delete all N matching carts**).

Deletion runs in the background. Refresh the page after a moment to see carts drop off the list.

## Filters

![](https://api.archbee.com/api/optimize/TmutqdeXiIw-V3gBZXVjd/YYHHO504he28yXWZZpmAC_image.png)

- **Search order number or email** — Partial matches are fine (e.g. R123 or part of a shopper's email).
- **Abandoned for at least** — Only show carts untouched for this long: Any age, 1, 7, 14, 30, or 90 days. Defaults to **30 days**, so you won't accidentally see carts a shopper is still actively using.
- **Item SKU** *(optional)* — Only carts containing this SKU.
- **Only carts containing a free gift** — Carts that include a fully discounted (free) line item. Combined with a SKU, it matches only carts where *that* item is free.
- **Prepaid subscription carts only** — Carts that contain a prepaid subscription.

Click **Filter** to apply, or **Clear** to reset.



## Reviewing carts

- **Preview a cart:** click any row to expand its customer email, state, and line items (product, SKU, quantity) without leaving the page.
- **Open the full order:** click the order number to open it in a new tab.
- **Customer link:** if the cart belongs to a registered user, their email links to the customer record; otherwise it's a plain email link.

The list shows up to **100 carts** at a time. If more match, you'll see "Showing the first 100 of N" — narrow the filters to see and select the rest.

## Deleting carts

There are two ways to delete, and both require typing DELETE to confirm first:

- **Delete selected carts** — Removes only the carts you've ticked. Use the header checkbox to select every cart currently shown.
- **Delete all N matching carts** — Removes **every** cart matching the current filters, not just the ones shown on screen. Use this to clear large batches in one go.

Both run as a background job, so the page stays responsive. Deletion is **permanent** — there is no undo.

## FAQ

**Can this delete a real, paid order?**&#x20;

No. Only incomplete carts are ever listed, and any cart with a captured payment is automatically skipped — even when you choose "Delete all matching." Paid orders are never removed here.

**What does "Delete all matching" cover?**&#x20;

Every cart that matches your current filters, including ones beyond the first 100 shown on screen — not just the visible or selected rows.

**The carts didn't disappear right away — why?**&#x20;

Deletion runs in the background. Give it a moment and refresh the page.