---
title: Creating Users
slug: oms/creating-users
docTags: 
createdAt: 2022-09-16T17:06:46.000Z
---

### Introduction 

Users are created in the Chord OMS under four conditions:

1. An admin user is created in the admin panel.
2. A customer purchases for the first time
3. The developer calls the create user endpoint with an email address. Please take a look at this [document](https://chord.stoplight.io/docs/chord-oms/7fcc571bffd15-create-user) to learn more about creating a user. 
4. A valid JWT issued by the store's `AUTH_PROVIDER `performs an API operation against the API with a sub value of an email address not currently in the OMS's user store.

There are two kinds of users: internal and external, usually referred customers.  

This article will walk you through creating both and clarify how they are linked in the Chord system. 

:::hint{type="danger"}
Chord is unaware of the customer's auth provider mechanics, nor does Chord create users in non-Chord OMS systems.
:::



### Internal vs. External users

Internal users (**Team**) have a relationship with and within your company, either through employment or as partners who deliver your product or service to the end user, the external customer.

An external user is a person who is only directly connected to your organization by purchasing your product or service. External customers are also known as **customers**.

### Creating Internal User 

An internal user, such as an employee or agency partner, usually needs to access the OMS. 

Log in to Chord OMS and click **Team** on the left panel. 

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Click **Invite User**

Provide their email address and click **Invite to join **

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Once they receive the email and login for the first time, a form will appear, prompting them to input their names. You can check whether they have established their account and accessed the Team page.

**Pending** = has not created the account just yet 

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A date will appear in front of the user's name once they have successfully logged in 

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:::hint{type="info"}
An internal user can also be a Customer and will appear as such on the Customer's page, but a customer will not appear on the Team's page. The Team's page is for internal users only. 
:::





### Creating an external user (customer) 

If you need to manually create an order for a customer who has never placed one in your store before, you have two options:


**Option 1 **is to create a new customer from within the Chord OMS. 

Click **Customers** on the left menu and click **New Customers**

 Provide** Email, Password, **and** Role, **and click **Create **

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:::hint{type="info"}
Your customer will be able to see their orders in **My Account** in your front-end store (given that they are using the same email address you placed the order with)
:::

**Option 2** is creating a manual order to create a new customer record. 

:::hint{type="warning"}
In both options, the password is exclusive to the OMS admin and will not affect the passwordless authentication to your Store.
:::





:::hint{type="success"}
If you have any questions or need help, please reach out to us at [help@chord.co](#)
:::