Event Tracking FAQ

can i send custom events from my website front end? yes, you can send any events to segment using the global analytics object from segment's analytics js library see the documentation on analytics track() you can't currently use chord's javascript sdks to send custom events if you would like to take advantage of protocols tracking plan features, such as validation, you can add your custom events to your protocols tracking plan it won't impact chord's tracking as long as you don't alter existing events can i customize events sent by the chord sdk? you can customize segment events from the chord sdk with segment middleware this strategy allows you to intercept events after they're sent by the sdk and add properties we don't support changing existing properties, because chord models the data received in events, but this is a good strategy for adding additional properties to existing events how does chord send events to segment? when you use the chord sdk in your website code, it sends events to segment with segment's analytics js library internally, the chord sdk uses a typewriter client generated from chord's protocols tracking plan the chord oms sends events to segment with segment's ruby library how does chord use cookies? chord uses cookies that are essential for the site to function and cannot be disabled via segment’s consent manager a user can always disable all cookies in their browser settings, but the site may not work as intended for example, we use cookies to remember your shopping cart when you return to our site when you log into your user account, we use cookies to authenticate you and secure your subsequent interactions other cookies may be used by third party integrations, typically configured via segment