CDP Tracking Events

3min

Chord OMS emits many different tracking events during its operations. These events are sent to Chord CDP where downstream destinations can consume the event for business purposes. For example, email marketing tools like Klayvio or Iterable can consume Order Completed events from Chord OMS to trigger an email to the customer with details about their purchase.
Each event includes a standard payload depending on the type of event, however some event types may make small additions or changes to the standard payload. The main difference in the payload will be the name of the event.
Chord OMS does not restrict or filter the emission of any tracking event; all events will be immediately sent to Chord CDP once they are generated. Merchants who wish to prevent some events from reaching some destinations can enable filtering in Chord CDP.
The full list of CDP tracking events w/ sample payloads can be found on the Chord Commerce Event Tracking﻿ page.
The tables below list each event type and the specific tracking events emmited for that type. The Name column lists the exact event name sent to Chord CDP.
Subscription
Name
Description
Subscription Auto Renewed
Emitted when an installment order is successfully completed.
Subscription Canceled
Emitted when a customer cancels a subscription.
Subscription Created
Emitted when a customer completes an order that creates a new subscription.
Subscription Expired
Emitted when the final installment of a prepaid subscription was processed.
Subscription Failed
Emitted when an installment order failed for any reason other than due to payment or stock reasons.
Subscription Installment Insufficient Stock
Emitted when an installment order could not be fulfilled because the variant is out of stock.
Subscription Paused
Emitted when a customer pauses an active subscriptions.
Subscription Payment Failed
Emitted when an installment order could not be completed due to a payment failure (e.g. expired credit card).
Subscription Reactivated
Emitted when a canceled subscription is reactivated.
Subscription Reminder Sent
Emitted when Chord OMS processes a reminder for an upcoming subscription installment.
Subscription Resumed
Emitted when a customer resumes a paused subscription.
Subscription Skipped
Emittted when a customer skips a subscription.
Subscription Updated
Emitted when a customer modifies a subscription (e.g. changes the actionable date or adds a line item to the subscription).
Sample payload
JSON
{
	"user_id": 2,
	"event": "Subscription Created",
	"context": {
		"traits": {
			"address": {
				"city": "Oak Lawn",
				"country": "US",
				"postal_code": "11127",
				"state": "IL",
				"street": "123 Fake Street"
			},
			"created_at": "2024-07-23 13:15:27 -0400",
			"email": "[email protected]",
			"phone": "1234567890",
			"name": "Test User",
			"id": "2"
		}
	},
	"properties": {
		"ownership": {
			"store_id": "2",
			"tenant_id": "plant",
			"oms_id": null
		},
		"reason": null,
		"subscription_id": 1,
		"email": "[email protected]",
		"address": {
			"address1": "123 Fake Street",
			"address2": null,
			"city": "Oak Lawn",
			"country": "US",
			"name": "Test User",
			"state": "IL",
			"zipcode": "11127"
		},
		"brand": "plant",
		"id": 1,
		"interval_length": 1,
		"interval_units": "day",
		"actionable_date": "2024-08-10T00:00:00-04:00",
		"products": [
			{
				"brand": "plant",
				"coupon": "",
				"image_url": "https://d1dglrf9v97u7a.cloudfront.net/plant/images/attachments/000/000/006/small/kendal-TW2bfT_tWDI-unsplash.jpg?1720817992",
				"name": "Product 5",
				"one_time": false,
				"option_values": [

				],
				"parts": [

				],
				"position": 1,
				"price": "9.99",
				"product_id": "product-5",
				"quantity": 1,
				"sku": "product-5",
				"url": "https://plant.assembly.dev/ca/eng/product-5",
				"forcasted_assortment_items": null
			}
		],
		"state": "active",
		"payment_method_name": "Stripe",
		"canceled_at": null,
		"canceled_by": null,
		"activated_at": "2024-07-30T14:59:55-04:00",
		"additional_subscriptions_created": {
		}
	}
}
{
	"user_id": 2,
	"event": "Subscription Created",
	"context": {
		"traits": {
			"address": {
				"city": "Oak Lawn",
				"country": "US",
				"postal_code": "11127",
				"state": "IL",
				"street": "123 Fake Street"
			},
			"created_at": "2024-07-23 13:15:27 -0400",
			"email": "test@example.com",
			"phone": "1234567890",
			"name": "Test User",
			"id": "2"
		}
	},
	"properties": {
		"ownership": {
			"store_id": "2",
			"tenant_id": "plant",
			"oms_id": null
		},
		"reason": null,
		"subscription_id": 1,
		"email": "test@example.com",
		"address": {
			"address1": "123 Fake Street",
			"address2": null,
			"city": "Oak Lawn",
			"country": "US",
			"name": "Test User",
			"state": "IL",
			"zipcode": "11127"
		},
		"brand": "plant",
		"id": 1,
		"interval_length": 1,
		"interval_units": "day",
		"actionable_date": "2024-08-10T00:00:00-04:00",
		"products": [
			{
				"brand": "plant",
				"coupon": "",
				"image_url": "https://d1dglrf9v97u7a.cloudfront.net/plant/images/attachments/000/000/006/small/kendal-TW2bfT_tWDI-unsplash.jpg?1720817992",
				"name": "Product 5",
				"one_time": false,
				"option_values": [

				],
				"parts": [

				],
				"position": 1,
				"price": "9.99",
				"product_id": "product-5",
				"quantity": 1,
				"sku": "product-5",
				"url": "https://plant.assembly.dev/ca/eng/product-5",
				"forcasted_assortment_items": null
			}
		],
		"state": "active",
		"payment_method_name": "Stripe",
		"canceled_at": null,
		"canceled_by": null,
		"activated_at": "2024-07-30T14:59:55-04:00",
		"additional_subscriptions_created": {
		}
	}
}
﻿
﻿
﻿
﻿
﻿
﻿
﻿
﻿
﻿
﻿
﻿

Name	Description
Subscription Auto Renewed	Emitted when an installment order is successfully completed.
Subscription Canceled	Emitted when a customer cancels a subscription.
Subscription Created	Emitted when a customer completes an order that creates a new subscription.
Subscription Expired	Emitted when the final installment of a prepaid subscription was processed.
Subscription Failed	Emitted when an installment order failed for any reason other than due to payment or stock reasons.
Subscription Installment Insufficient Stock	Emitted when an installment order could not be fulfilled because the variant is out of stock.
Subscription Paused	Emitted when a customer pauses an active subscriptions.
Subscription Payment Failed	Emitted when an installment order could not be completed due to a payment failure (e.g. expired credit card).
Subscription Reactivated	Emitted when a canceled subscription is reactivated.
Subscription Reminder Sent	Emitted when Chord OMS processes a reminder for an upcoming subscription installment.
Subscription Resumed	Emitted when a customer resumes a paused subscription.
Subscription Skipped	Emittted when a customer skips a subscription.
Subscription Updated	Emitted when a customer modifies a subscription (e.g. changes the actionable date or adds a line item to the subscription).

Updated 13 Aug 2024

Did this page help you?

OMS Support for Multiple Stores

Content Management (CMS)