Chord OMS
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Subscriptions
Membership Tiers
4 min
admins can upgrade or downgrade a customer's membership tier mid billing cycle the system automatically calculates prorated charges or refunds based on the remaining days in the cycle feature flag subscription membership upgrade disabled by default setup 1\ create an option type for tiers go to products > option types and create a new option type name membership tier presentation membership tier add option values for each tier (e g , basic, premium, vip) 2\ create a membership product go to products > new product and create a single product that represents your membership name e g , membership option types assign the membership tier option type created above 3\ create variants for each tier under the membership product, create one variant per tier basic — price $20 00, option basic premium — price $36 00, option premium vip — price $50 00, option vip all tiers must be variants of the same product the system detects tier changes by checking that the old and new variants share the same product id upgrading a tier when you change a subscription to a higher priced tier, the customer is charged immediately for the prorated difference current membership tier replace existing variant with higher tier once you update the subscription, an order will be created with the payment downgrading a tier when you change a subscription to a lower priced tier, you can choose how to handle the refund no refund customer keeps credit for next cycle issue store credit creates store credit on the customer's account refund to original payment method refunds to the card used for the subscriptio