Order Weight Cap
The Order Weight Cap holds unusually heavy orders for a quick review instead of letting them ship automatically. Chord simply puts the order on hold, tags it over-weight, and (optionally) emails your team so someone can decide how to handle it.
Typical use: catch a bulk order (e.g. 200 books) that's too heavy to ship as normal parcels before it goes out.
How It Works
flowchart LR
A[Customer checks out] -->|Order completes| B{Weight ≥ cap?}
B -->|No| C[Ships normally]
B -->|Yes| D[Held for review + tagged 'over-weight' + team emailed]
D -->|Approve| C
D -->|Cancel| E[Doesn't ship]
At completion, Chord adds up the order's shippable weight. If it's at or above the cap, the order is held (left unapproved, so it stays out of fulfillment), tagged over-weight, and your notification recipients are emailed. A held order will not ship until someone approves it.
Getting Started
Go to Settings → Shipping → Weight Cap.
- Set a Weight cap (lb) — orders at or above this weight are held (default 50).
- Optionally add Notification emails — who gets the internal heads-up.
- Click Save & Enable.
The cap is configured per store. Turn it off any time with Disable — your cap and emails are kept.
Settings
- Weight cap (lb) — Orders whose shippable weight is at or above this are held. Must be greater than 0 to enable.
- Notification emails — Optional. Internal recipients emailed when an order is held. Separate multiple addresses with commas. This goes to your team, not the customer. Leave blank to skip the email (orders are still held and tagged).
Reviewing held orders
A held order is complete and paid, but sits unapproved and won't ship until reviewed.
- Find them: Orders → Over-weight (a filtered list with an "Awaiting review" view), or filter the Orders list by the over-weight tag.
- On the order: a banner explains why it's held, and the order carries the over-weight tag.
- Decide: click Approve to release it for normal fulfillment, or Cancel if it shouldn't ship. What you do beyond that — ship it, contact the customer, arrange another carrier — is your team's process, handled outside Chord.
FAQ
Does this reject or cancel the customer's order?
No. The order completes and the customer is charged/confirmed normally. It's only held internally for review before it ships.
Who gets the notification email?
Your internal team — never the customer. Add multiple recipients separated by commas. It's optional; without it, orders are still held and tagged.
A held order isn't shipping — why?
That's expected. Held orders stay out of fulfillment until approved. Open the order and click Approve to release it.
We have a channel that auto-approves orders. Are heavy orders still held?
Yes. The weight cap takes priority over auto-approval, so over-cap orders are always reviewed.
Can different stores use different caps?
Yes — the cap and recipients are per store.
How do I turn it off? Settings → Shipping → Weight Cap → Disable.
Your saved settings are kept for next time.