Data Support for Multiple Stores
Chord supports a "multi-store" architecture, i.e. sending data from more than one store to the same Chord instance. Chord displays the resulting data in aggregate while also providing the ability to filter by store.
This is an advanced feature. Please speak with someone at Chord before acting on the following.
These must be true:
- All stores use the same OMS, such as Shopify.
- It is acceptable that store data will not be isolated.
When configuring your Chord CDP:
- We recommend creating unique Sources per store. The schema name of these Sources must follow a naming convention that we can provide. Use the correct write keys when sending events to each Source.
- All sources should point to the same Chord Data Warehouse Destination.
- We recommend the same approach for other Destinations (e.g. GA4, Klaviyo). It is up to how your business uses those services, but having multiple instances of each may make our data less effective.
The Integrations > Data Sources portion of Chord does not currently have multi-store support. Please consult with us with regards to any implications that might have.
Chord does not currently support multiple currencies. As a result:
- All currency will be shown as USD, but will not have been converted. For example, sales worth €1,000 will be shown as $1,000. The correct symbol (e.g. "€") will not appear, nor will that $1,000 reflect any conversion rates between EUR and USD.
- Given the above, reports that aggregate data between multiple currencies will not be accurate. For example, sales across three stores worth $100, €50, and £25 would be shown as $175. That total will not reflect any conversation rates between USD and other currencies.
It is worth noting that despite the above, our data does have record of what currency each transaction was made in. That information will be used as we add multi-currency support.