website logo
Navigate through spaces
⌘K
OVERVIEW
ORDER MANAGEMENT (OMS)
CONTENT MANAGEMENT (CMS)
DATA
CUSTOMER LIFETIME REVENUE
Customer Lifetime Revenue Explanation
Customer Lifetime Revenue and Purchase Likelihood
Recency Frequency and Monetary
CLR and RFM Data Table Glossary
RFM and CLR in the Hub
LOOKER
Modifying a Dashboard
Timestamp differences between Looker, OMS and Shopify
How to create custom calculations in Looker
Looker and Shopify data models
Custom fields
How to 'Save and Schedule' reports
Creating Custom Reports or Look
Looks vs Dashboards
Login Looker FAQ
Looker Glossary
SEGMENT EVENT TRACKING
What are event tracking
Adding Tracking
What is the Tracking Plan?
The Chord Tracking Plan
The Shopify Tracking Plan
Event Tracking FAQ
EVENT UPDATES PAGE
Email Subscription Payment Event Update
Product Feed Setup
Getting Segment to Production
Consent Management
Installing in Next.js
Installing in Gatsby
Integrations
👩‍💻Developer Tools
Using Chord with Shopify
Docs powered by
Archbee
SEGMENT EVENT TRACKING

Event Tracking FAQ

4min

Can I send custom events from my website front-end?

Yes, you can send any events to Segment using the global analytics object from Segment's Analytics.js library. See the documentation on analytics.track(). You can't currently use Chord's JavaScript SDKs to send custom events.

If you would like to take advantage of Protocols Tracking Plan features, such as validation, you can add your custom events to your Protocols Tracking Plan. It won't impact Chord's tracking as long as you don't alter existing events.

Can I customize events sent by the Chord SDK?

You can customize Segment events from the Chord SDK with Segment middleware. This strategy allows you to intercept events after they're sent by the SDK and add properties. We don't support changing existing properties, because Chord models the data received in events, but this is a good strategy for adding additional properties to existing events.

How does Chord send events to Segment?

When you use the Chord SDK in your website code, it sends events to Segment with Segment's Analytics.js library. Internally, the Chord SDK uses a Typewriter client generated from Chord's Protocols Tracking Plan. The Chord OMS sends events to Segment with Segment's Ruby library.

How does Chord use cookies?

Chord uses cookies that are essential for the site to function and cannot be disabled via Segment’s Consent Manager. A user can always disable all cookies in their browser settings, but the site may not work as intended. For example, we use cookies to remember your shopping cart when you return to our site. When you log into your user account, we use cookies to authenticate you and secure your subsequent interactions. Other cookies may be used by third party integrations, typically configured via Segment.

Updated 17 Jul 2023
Did this page help you?
PREVIOUS
The Shopify Tracking Plan
NEXT
EVENT UPDATES PAGE
Docs powered by
Archbee
TABLE OF CONTENTS
Can I send custom events from my website front-end?
Can I customize events sent by the Chord SDK?
How does Chord send events to Segment?
How does Chord use cookies?
Docs powered by
Archbee