Delighted

introduction delighted is a customer experience platform that helps businesses collect, analyze, and act on customer feedback using tools like net promoter score (nps), csat, ces, and more it enables companies to send surveys via email, web, sms, and other channels, and provides real time insights to improve customer satisfaction and loyalty getting started to properly use chord's delighted destination, your account specific delighted api key must be provided api key to find this key, follow the guidelines here log into your brand's delighted account and click on integrations in the top ribbon on the integrations page, select api copy the key titled your api key connecting to the delighted cdp destination log into the chord data platform navigate to the cdp click the "add" button next to destinations select delighted from the destination catalog enter in the destination name, the api key and the delay amount (if applicable) click "create" to connect chord events relevant for destination not all chord tracking events are used downstream in your configured destinations the most relevant and important events in the chord tracking plan are mapped within the cdp destination, relayed and then ingested in the destination the chord tracking plan events used by the https //app delighted com/docs/api/sending to people are chord tracking event destination event all track events person create (survey is sent by default) identify person create (no survey sent) note there is no specific event filtering within the chord delighted destination all chord track and identify events are processed regardless of the event name chord track events create a person in delighted and triggers a survey to be sent chord identify events, by default, create a person in delighted but does not send a survey before connecting destinations in the chord cdp, please verify with all destination owners that all non chord cdp configured destinations are disabled running external destinations alongside configured chord cdp destinations can result in duplicate events downstream