Order Canceled

4 min

This event is triggered when a customer cancels an order.

Properties

Name	Type	Description	Required
affiliation	string	Store or affiliation from which this transaction occurred (for example, "Google Store").	No
channel	string	The sales channel	No
checkout_id	string	ID of the checkout session for the purchase	No
checkout_type	string	Checkout provider (e.g. Stripe)	No
currency	string	ISO currency code of the transaction (e.g. USD)	Yes
discount	number	The total discount applied to the order	No
email	string	Email address associated with the order	No
first_name	string	Customer's first name	No
last_name	string	Customer's last name	No
order_date	date	Date and time the order was placed	Yes
order_id	string	Order/transaction ID	Yes
phone	string	Customer's phone number	No
products	object[]	Products in the order	Yes
revenue	number	Revenue ($) associated with the transaction (excluding shipping and tax)	Yes
shipping	number	The total amount for shipping	No
shipping_city	string	City of the shipping address	No
shipping_country	string	ISO country code for the shipping address	No
shipping_state	string	ISO state code for the shipping address	No
shipping_zipcode	string	Zip or postal code for the shipping address	No
subscription_id	string	ID of the subscription created from this purchase, if applicable	No
subtotal	number	Order total including discounts but excluding shipping and tax	No
tax	number	The total tax captured on the order	No
total	number	The order grand total, summing the subtotal, discount, shipping, and tax	Yes

Products array

Name	Type	Description	Required
affiliation	string	Store or affiliation from which this transaction occurred (for example, "Google Store").	No
brand	string	Brand associated with the product	No
line_item_id	string	ID of the line item in the database	No
name	string	Name of the product	Yes
position	number	Position in the product list	No
price	number	Price of the product	Yes
product_id	string	ID of the product in the database	Yes
quantity	number	The quantity of products purchased in this line item	Yes
revenue	number	Revenue ($) associated with this line item (excluding shipping and tax)	Yes
sku	string	SKU of the variant	Yes
variant_name	string	Name of the variant	No
variant_id	string	ID of the variant in the database	No

Sample Payload

{
  "type": "track",
  "event": "Order Canceled",
  "properties": {
    "affiliation": "Afilliation",
    "checkout_id": "40854979018855",
    "checkout_type": "Shopify | OMS | Other",
    "currency": "USD",
    "discount": 5,
    "email": "[email protected]",
    "first_name": "John",
    "last_name": "Doe",
    "order_date": "2025-09-12T11:45:45-07:00",
    "order_id": "6736819880039",
    "order_number": "1895671",
    "phone": "+15555555555",
    "revenue": 219,
    "shipping": 9.9,
    "shipping_city": "Fall River",
    "shipping_country": "US",
    "shipping_state": "MA",
    "shipping_zipcode": "02720",
    "subtotal": 219,
    "tax": 13.69,
    "total": 237.59,
    "products": [
      {
        "affiliation": "Affiliation",
        "brand": "Brand",
        "line_item_id": "16207084552295",
        "name": "Product Name",
        "position": 1,
        "price": 219,
        "product_id": "7036464939671",
        "quantity": 1,
        "revenue": 219,
        "sku": "SKU123",
        "variant": "Variant Name",
        "variant_id": "40952658057847"
      }
    ],
    "meta": {
      "i18n": {
        "currency": "USD",
        "locale": "en-US"
      },
      "platform": {
        "name": "Shopify | OMS | Other",
        "type": "web"
      },
      "store": {
        "domain": "domain"
      },
      "version": {
        "major": 3,
        "minor": 0,
        "patch": 0
      }
    }
  },
  "userId": "8046328840295",
  "anonymousId": "7a76b270-c318-4477-b1e1-33eac94dbd1e"
}

Example

curl https://production.cdp.ingest.chord.co/api/track \
--header "Content-Type: application/json" \
--header "X-Write-Key: $CDP_WRITE_KEY" \
--data-raw '{
{
  "type": "track",
  "event": "Order Canceled",
  "properties": {}
  "meta": {},
  "userId": "123456",
  "anonymousId": "7a76b270-c318-4477-b1e1-33eac94dbd1e"
}