Subscription Events Enriched Explore

overview event level lifecycle analysis grain 1 row per event purpose analyze event sequences and churn drivers when to use identify events leading to churn analyze time between events study lifecycle journeys understand post event outcomes key dimensions & metrics field description event type created, paused, canceled, etc event date timestamp event sequence number order in lifecycle previous event type prior event days since previous event time gap status before status before event next event type next event days until next event time gap is terminal event last event will churn 30d / 90d forward looking flags days until churn time to cancellation subscription status final final state customer event sequence across all subs is first subscription event first ever event customer subscription count at event active subs count example business questions events preceding cancellation time from creation → churn pause → resume vs cancel churn probability after creation event journey depth before churn notes & caveats churn flags look forward from event churn = cancellation only event richness varies by provider glossary term what it means how to interpret / use where you’ll see it in looker active subscription a subscription that is currently ongoing includes both fully active and paused subscriptions use this to understand the current size of your subscriber base note that paused users are still counted subscription metrics daily (active count), subscriber journey (is active subscriber), subscriber journey monthly (is active subscriber eom), product & bundle explores (active subscription count) churn / churned a subscription that has been cancelled does not include pauses represents true customer loss track this to understand retention issues subscription metrics daily (churned count, churn rate), subscriber journey (is churned, churn count), monthly (is churned eom, cancellations this month), events enriched (event type = canceled), movements (status cancelled) winback a subscriber who cancelled all subscriptions and later returned by subscribing again indicates successful re engagement after churn subscriber journey (is winback), subscriber journey monthly (has reactivated by eom) reactivation a previously cancelled subscription that becomes active again (subscription level) measures recovery of churned subscriptions subscription metrics daily (reactivated count), movements (status reactivated), events enriched (event type = reactivated) net new net change in subscriptions new + reactivated − cancelled indicates overall growth vs decline subscription metrics daily (net new count) ltv (lifetime value) total revenue generated by a subscriber across all subscription orders use to understand customer value over time and compare cohorts or segments subscriber journey (ltv gross / net revenue), subscriber journey monthly (ltv gross revenue eom) eom (end of month) metrics calculated as of the last day of a month used for consistent month over month comparisons (retention, ltv growth) subscriber journey monthly (all eom fields like active eom, ltv eom) solo subscription a subscription that contains only one product helps identify products that perform well individually subscription product metrics daily (solo subscription count) bundle a subscription that contains two or more products useful for analyzing product combinations and cross sell behavior product metrics (bundle subscription count), bundle metrics daily (all bundle fields) movement any change in a subscription’s state (created, cancelled, paused, resumed, reactivated, quantity/price change) use to understand operational changes and trends in subscriptions subscription movements daily (movement type, category), events enriched (event type) provider the system managing subscriptions (recharge, chordoms, customoms) important context — data availability and detail vary by provider , which affects analysis all explores (provider filter present everywhere)