Enabling the read_users Scope for Chord on Shopify Plus
4 min
for shopify plus brands only what we need we need your shopify store to enable one additional permission, called read users , for the chord app installed on your store enabling this requires a request to shopify support this page outlines exactly what to ask for why we need it we're adding new point of sale data to your reporting, including which sales associate handled each in store sale pulling that information requires access to shopify's staff data, which sits behind a restricted permission called read users shopify doesn't grant this permission automatically it's only available to stores on shopify plus or advanced, and shopify support has to turn it on manually for each app if you're on shopify plus, you qualify the remaining step is asking shopify to enable it how to request it requests like this tend to move faster when they come directly from a store admin or owner, so we'd like to ask that person to submit it here's how go to help shopify com click "chat with a human " since your store is on shopify plus, you should see an option for "chat with plus support " choose that ask them to enable the read users scope for this app app client id b76b70aa4ffbb11f602a73eb17a467e9 let them know the reason you need it to bring in point of sale data, such as the sales associate on each order note you shouldn't need to give shopify a detailed technical spec the scope name and the general use case above should be enough for them to process the request what happens next once shopify confirms the scope is enabled on your store, let us know we'll take it from there and finish connecting the point of sale data on our end questions? if shopify asks for anything beyond what's listed here, or if you run into any issues during the chat, reach out and we'll help you work through it