Granting Chord Access to Your Shopify Store
3 min
Overview
Follow the steps below to grant Chord access to your Shopify store. This allows us to install custom apps, set up event tracking, and support your implementation.
Note: Shopify updated their permissions structure on January 1, 2026. The steps below reflect the current process for granting access.
All steps in this guide must be completed before the Chord team can verify access to your store. Once complete, we'll confirm that we have:
- The ability to add custom pixels via Customer Events; and
- Access to the developer dashboard via Apps.
Step 1: Create a custom Store role for Chord
- Your brand's Shopify Store Admin should log into your Shopify store.
- Once logged in, your brand’s Store Admin can navigate to Users on the lefthand menu and click Roles.
- The Store Admin should add a role using the Add role button on the top right.
- The new role should be for [email protected] created under the Store role category. Your store admin can name this custom role whatever they would like. In the example above, we created a Chord Commerce Test role under Store.
- Additionally, your store admin will need to assign the following scopes to this specific role (if a scope is not listed, it is not required):
Step 2: Assign App Developer - Organization role for Chord
Your brand’s Store Admin will also need to assign [email protected] to an App Developer role under the Organization role category. This should be a default role that is available. This role will allow Chord to access the developer dashboard to create custom apps for eventing webhooks and Chord Ingestor.